Effective Date: June 15, 2026
This Privacy Policy describes how HD Clean LLC, doing business as HD Clean Team (“HD Clean Team,” “we,” “us,” or “our”), collects, uses, shares, and protects your personal information, with particular focus on our SMS / text messaging program. By providing your mobile phone number and opting in, you agree to the practices described below.
1. Information We Collect
When you contact us, request service, or opt in to receive text messages, we may collect:
Contact information — your name, mobile phone number, email address, and service address.
Consent records — documentation of how and when you provided consent to be contacted by SMS.
Interaction data — records of messages sent to and received from you, including keyword responses such as “STOP” and “HELP.”
We collect this information through our opt-in landing page and web forms, our website, by phone, or in person when you request our cleaning services.
2. Cookies, Tracking Technologies, and Analytics
Our website uses cookies and similar tracking technologies, such as web beacons and pixels, to operate the site, remember your preferences, and understand how visitors interact with our pages. We may also use third-party analytics services, such as Google Analytics, to collect aggregated, non-identifying information about site traffic and usage so we can improve our website and services. You can control or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled. We do not use cookies or tracking technologies to collect or share your SMS opt-in or consent information.
3. How We Use Your Information
We use the information we collect strictly to operate our business and provide the services you request, including to:
Schedule, confirm, and manage your cleaning appointments.
Send appointment reminders, confirmations, and service notifications (transactional messages).
Send promotional offers and updates — only if you have separately opted in to marketing messages.
Respond to your questions and customer service requests.
Manage your opt-out preferences and keep records required for compliance.
4. SMS Consent and Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share your personal information or your SMS opt-in / consent data with any third parties for their own marketing or promotional purposes. We may share information only with trusted service providers (such as our messaging platform and aggregator) strictly as necessary to deliver the text messages you have requested, and only under obligations of confidentiality.
5. How We Protect Your Information
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. Data is stored on secured systems and is accessible only by personnel who need it to provide our services. No method of transmission or storage is 100% secure, but we work to protect your information at all times.
6. Data Retention
We retain your personal information and consent records for as long as needed to provide our services, comply with our legal and carrier obligations, resolve disputes, and enforce our agreements. When you opt out, we retain only the minimum records necessary to honor your opt-out request and demonstrate compliance.
7. Your Choices and Opt-Out Rights
You can stop receiving text messages from us at any time by replying STOP to any message. You will receive a single confirmation message and will not receive further texts unless you opt in again. For help, reply HELP or contact us using the details below.
8. Children’s Privacy
Our services and SMS program are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with its effective date. Your continued participation in our SMS program after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
HD Clean LLC (HD Clean Team)
59 College Rd, Ste 107, Fairbanks, AK 99701
Phone: (907) 917-4646
Email: [email protected]
Website: https://hdcleanteam.com